How To Explain ITSM To A Five-Year-Old
ITSM is a relatively new term, one that has become popular only in the last decade or so. Many people, even today, do not really understand what ITSM means and what it entails. For others, it might be too technical a concept to fully grasp, at least initially. What does ITSM mean to a layperson with minimal or no technical know-how? Is ITSM a concept that needs to be widely understood today? For what does ITSM stand? ITSM stands for Information Technology Service Management or IT Service Management. It refers to a collection of activities, products, and services that are contained in the IT services lifecycle. It refers to the effective management of all the components of IT services to ensure prompt and quality services and customer satisfaction. ITSM may also include policies and regulations specific to management of IT services. IT services include not just everyday customer support and problem resolution, but management of various services and processes from start to finish. Booki...