TechBooky

From scanning business cards to managing meetings across different time zones, administrative assistants are bombarded with tasks of varying complexity every single day. Here are six categories of office tools that can help you switch between these tasks seamlessly, and manage your day more easily. 1) Scheduling Tools Planning a meeting over email can be such a pain! This is where Scheduling Tools come to your rescue. They help you reduce the back and forth which often happens when both parties are trying to decide on a time convenient to everyone. Scheduling Tools can be integrated with your existing calendar, making planning much simpler. This also helps ensure that none of your meeting slots are double-booked. In fact, there are several tools in the market which let you set caps on the number of meetings that can be scheduled per day. Most of them come with features like cross-device support and intelligent timezone detection. This helps in scheduling meetings with people from all ...

The world has been abuzz about artificial intelligence or AI. Technology bigwigs Mark Zuckerberg and Elon Musk even had a series of very public discussions about it recently. Consumer solutions such as Apple’s Siri and Amazon’s Alexa have become certified runaway hits and are quickly changing how people interact with their personal and home devices. But despite the growing interest around AI, a lot of people in the business industry are still wondering about what exactly can this innovation bring to the table. For instance, a lot has been said about how AI can make a huge impact on contact centers and customer service, but company owners and IT decision makers still raise many questions regarding its definitive benefits to the business process. It’s probably because it is still a relatively new and emerging technology. There’s also a looming fear that sophisticated programs may one day reduce, if not completely replace, the workforce. In the call center indust...