TechBooky

Surprising but let’s say is about time. As announced today, Facebook has acquired the team behind Bloomsbury AI, a London-based start-up, as a way of combating fake news on its platform, which was first reported by TechCrunch . Founded in 2015, Bloomsbury AI specialises in natural language processing technology, and has developed an AI called "Cape," which can read documents and then answer questions about their contents. Facebook said in its announcement. “Their expertise will strengthen Facebook"s efforts in natural language processing research, and help us further understand natural language and its applications." According to a post from the official Facebook Academics page , the company says Bloomsbury’s “expertise will strengthen Facebook’s efforts in natural language processing research, and help us further understand natural language and its applications.” In other words, as Facebook continues to hand more platform moderation duties over to a...

The world has been abuzz about artificial intelligence or AI. Technology bigwigs Mark Zuckerberg and Elon Musk even had a series of very public discussions about it recently. Consumer solutions such as Apple’s Siri and Amazon’s Alexa have become certified runaway hits and are quickly changing how people interact with their personal and home devices. But despite the growing interest around AI, a lot of people in the business industry are still wondering about what exactly can this innovation bring to the table. For instance, a lot has been said about how AI can make a huge impact on contact centers and customer service, but company owners and IT decision makers still raise many questions regarding its definitive benefits to the business process. It’s probably because it is still a relatively new and emerging technology. There’s also a looming fear that sophisticated programs may one day reduce, if not completely replace, the workforce. In the call center indust...